Terms of Service

AlturaTech provides a suite of business applications for small businesses, delivered through a single online portal. Depending on the apps enabled for your workspace, this includes accounting (capturing bills, receipts, and invoices with AI-assisted reading and categorization, income and expense tracking, GST tracking, and financial reports), payroll and employee time tracking (including QR-code clock-in with location checks), payments and invoicing, drawing take-off tools, and messaging and calls with our team. The features available are described in the app and may evolve over time.

You can invite team members into your workspace and control what each member can access. You are responsible for the people you invite and for keeping their access appropriate.

AlturaTech apps are record-keeping and productivity tools. They are not a substitute for professional accounting, tax, payroll, or legal advice, and we do not file returns on your behalf. You remain responsible for the accuracy of your records and for meeting your tax, employment, and regulatory obligations.

The plan is billed monthly at S$500 SGD first month, then S$1000 SGD per month. Billing renews automatically at the start of each cycle until you cancel. Prices are shown in SGD and exclude any taxes that may apply.

Payments are processed by our payment provider. We do not store your full card details on our servers. Any optional add-ons are itemised before you pay.

You can cancel at any time — there are no contracts or lock-in. When you cancel, your plan stays active until the end of the current paid period and does not renew after that. To cancel, use the billing settings in the app or email admin@altura.ovh.

If something isn't right with your first month, contact us within 14 days of the initial charge and we'll make it right or refund that month. Recurring months already used are non-refundable.

You agree not to misuse the service: no unlawful activity, no attempts to disrupt or gain unauthorised access to our systems, and no use of the chat or tools to store content you do not have the right to share. If you use the employee time-tracking features, you must have the right to collect your workers' clock-in details (including location at the moment of clocking) and must tell them how that data is used. We may suspend accounts that put the service or other customers at risk.

You retain ownership of the documents, financial records, employee records, drawings, messages, and other business information you provide. You grant us a limited licence to process that content — including automated reading and categorization of uploaded bills, receipts, and invoices — solely to deliver the service. We treat it as confidential and handle it as described in our Privacy Policy.

We aim for high availability but do not guarantee uninterrupted service. AI-assisted features (such as reading and categorizing uploaded documents) are provided on a best-effort basis and may contain errors; you should review automated entries before relying on them. Final decisions about your business and records remain yours.

To the maximum extent permitted by law, our total liability arising from the service is limited to the amount you paid in the three months before the event giving rise to the claim. We are not liable for indirect or consequential losses.

We may update these terms as the service changes. Material changes will be communicated through the app or by email, and the date above will be revised. Continued use after a change means you accept the updated terms.

These terms are governed by the laws of Singapore, and the courts of Singapore have exclusive jurisdiction over any dispute, without affecting any mandatory consumer rights in your place of residence.